This guide discusses commonly encountered problems with the extension. Ensure you are using the latest stable release of the extension at all times as many problems are fixed with newer releases. If you encounter a new problem or find these solutions dont work for you please
report a bug∞ with full details of your case.
Why is the PennyPost extension/add-on so big?
The extension size is large because it bundles another algorithm besides hashcash called memory-bound. This is a pricing algorithm similar to hashcash. You can find details of this algorithm here:
MBound. This algorithm requires a 16MB fixed table to work and taxes the memory rather than the CPU. Hashcash taxes the CPU alone.
Can I download the extension without MBound? I dont want to download 16MB.
The extension by itself does not contain
MBound or
HashCash. The
PennyPost CommandLine does.
The
CommandLine is included in the extension package downloadable on
sourceforge.net.
If you want the extension without the
CommandLine download it
here.∞
Also see
this tracker∞ for information on removing
MBound support from the
PennyPost CommandLine.
Is Stamping email the same as Signing? Encryption?
No. Signing email assures the receiver of the senders identity. Stamping email does not assure the receiver about the senders identity. It only assures the receiver that the sender spent computer time generating the
PostageStamp. If you want to sign or encrypt email you want
Enigmail.∞
I've installed the extension version 1.2.1 and now my email appears completely messed up!
This occurs due to
view all headers option remaining enabled after install. To fix this, go to the
View Menu and select
Headers ->
Normal.
I've uninstalled the extension and now my email appears completely messed up!
This occurs due to
view all headers option remaining enabled after uninstall. To fix this, go to the
View Menu and select
Headers ->
Normal.
Why does the extension not update automatically
Auto-update has been implemented since version 1.3
This will probably not happen until Mozilla moves this extension to its public site, so the mean time you'll need to keep the extension up-to-date manually.
Stamp & Send icon missing from the customize window
This icon will appear
only when you customize toolbars for the "message
compose window" (the one that opens when you compose or reply to an email) of Thunderbird and
not the main window. You can still find
Stamp & Send options in the
File menu of the message compose window.
The extension says "stale" for all stamps
This issue is fixed in extension version 1.2.4 and above. Please upgrade and it should be resolved.
No valid stamp is detected even on stamped email
This is due to
Bug 1788340∞ which affects some instances of the Penny Post
ThunderbirdExtension version 1.2 and below only.
This has been fixed in versions 1.2.1 and beyond. Users should upgrade to fix the issue.
If you already have the latest version and still face this problem, try enabling All Headers by selecting
View Menu -
Headers -
All
Stamp verification takes ages
Check if the path of the stamp program and Java executable is correct in the extensions preferences under
External Program Paths.
Are you using the correct version of Java?
Stamp generation takes ages
Check if the path of the stamp program and Java executable is correct in the extensions preferences under
External Program Paths.
Are you using the correct version of Java?
If you have a slow machine you might want to reduce the stamp costs. Read the
ThunderBirdExtensionAdvancedConfiguration.
I see the message "The stamp could not be verified- [Exception..."
- The stamp could not be verified- [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsILocalFile.initWithPath]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: chrome://ppost/content/ppost.js :: readFromProgram :: line xxx data: no]
Check if the path of the stamp program is correct in the extensions preferences under
External Program Paths.
My Encryption & Signature icons are missing
No, they are still there, you have to scroll-down to them. The icons appear to be to programmed to display in the vertical center of the headers, rather than at the top. You can see this if you disable Penny Post and look for the security icons while displaying full-headers. Getting the icons to the top may require filing a bug report against both the Enigmail extension and X.509 security in Thunderbird.
CategoryThunderBirdExt
